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Step-by-step guide

Receive a fax via the central fax service

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IST provides a fax service for faculty and staff to send and receive faxes without having a dedicated fax phone line.

You can receive a fax in a number of different ways:

IST central fax service

• Have the fax sent to 519-888-4380 with a cover page

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• , and clearly indicating the name and email of the intended recipient

  • this will trigger an incoming email to tsfax@uwaterloo.ca

  • Telephone Services will

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• • forward the fax

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• • from tsfax@uwaterloo.ca email based on the

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Incoming faxes to a dedicated number can be directed to an email address

1. Receive a fax via an email account that has been set up with a dedicated fax number.

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Incoming faxes can be printed automatically on a Xerox printer configured to receive fax

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• • recipient information provided.

  • it is recommended that you alert Telephone Services via tsfax@uwaterloo.ca if you are expecting a document

    • be sure to check the sender is tsfax@uwaterloo.ca before opening any fax.

    • **If you are not expecting a fax, do not open the email attachment. Follow these steps to report the suspicious email.**

 A Department fax number

• Have a fax number that can be directed to a dedicated email address or department fax machine

  • Please check with your department administrator for the fax number and instructions

  • If you require a dedicated fax line or would like a fax line configured to email please have your department administrator submit a request ticket to enable this service. 

Department Ricoh printer

• Receive/print a fax on a department Ricoh printer that has been configured to receive faxes

  • Please check with your department administrator for the fax number and instructions

Alternatively, the University’s Central Stores department provides a fax service. For more information please see their website: https://uwaterloo.ca/central-stores/fax-service

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