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Regroup Mobile is the University’s new emergency notification tool and will replace the existing WatSAFE tool on October 1, 2024. |
Regroup Mobile is an emergency notification tool that offers a streamlined notification process for consistent messaging across various communication channels. It provides adaptable features and a user-friendly interface that supports the University of Waterloo’s unique organizational structure. You can learn more about Regroup Mobile by visiting the University’s Emergency Notifications website.
In this article
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Download and setup instructions
Download the Regroup Mobile app in your app store (Note, it is not Regroup AlertManager).
Log in to the app using your username @ uwaterloo.ca email address, not a friendly address. (do not create a new account). On first log in, select ‘No’ when asked about fitness tracking and location.
Complete the following fields:
First fields: CANADA
Email: Enter your username@uwaterloo.ca email address (do no enter your friendly UWaterloo address)
Network: UWaterloo
Click Next and you will see the option to Log in Using SSO.
Click Log in Using SSO and you will be redirected to the University’s authentication system (Enter your username@uwaterloo.ca email address, not your friendly address)
If asked to track location and/or fitness, select No.
Recommended settings for all clients
Ensure Enable Push Notifications is turned on.
An address is not required when filling out your profile.
In the Settings menu (gear in bottom right corner), turn off Enable Location Service.
Ensure the Regroup Mobile app will not offload or hibernate on your device (steps below).
If asked, decline fitness tracking.
A Pin Code is not required.
Ensure you enter the phone number associated with your time on campus.
Review and update your email address if necessary.
Additional setup steps for employees
Once you are in the app, you will need to enter your cell phone number into your profile. To do this:
Click on the person icon on the bottom of the page (second icon from the right).
Select phone and enter your number.
You will be prompted to opt into receiving SMS messages. You do not need to opt in to receive voice messages.
Additional setup steps for students
Once you are in the app, you will need to check that the cell phone number in your profile is accurate. To do this:
Click on the person icon on the bottom of the page (second icon from the right).
Select phone and review the number listed.
If the number is not correct or is not listed, update your cellular and/or preferred number in Quest. Your number will automatically be updated in the Regroup Mobile app.
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Changes to phone numbers will be reflected in the Regroup Mobile app by the following Monday, end of day. |
Offloading and hibernation issues
Follow the below steps to prevent the Regroup Mobile app from offloading (iOS device) or hibernating (Android device).
iPhone (iOS)
To prevent your iPhone from automatically deleting apps you haven’t used in a while, you can turn off the “Offload Unused Apps” setting:
Open Settings
Select App Store
Scroll to the bottom of the menu and find Offload Unused Apps
Turn off the switch to the right of Offload Unused Apps
Android
To prevent unused apps from hibernating, you can disable the “Unused apps – Remove permissions” setting:
Go to Settings
Select Apps
Find the app you want to disable
Disable Unused app settings – Pause app activity if unused
Regroup Mobile | Mobile device operating system compatibility
Regroup Mobile is compatible with the following mobile device operating systems:
· iOS: 13.4 or above
· Android: 7 or above; for best results, version 14 and above is recommended
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Need help?Please contact ens@uwaterloo.ca for more support. |
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