Transferring This guide contains instructions for how to transfer emails from one Office Microsoft 365 email inbox to another Office Microsoft 365 email inbox. Specifically, for users who want to transfer emails from their @edu.uwaterloo.ca inbox to their @uwaterloo.ca inbox.
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This guide will only apply for the Outlook desktop app on Windows. Unfortunately, the web version of Outlook does not have the same functionality.
Note: If both accounts have already been added to Outlook you can skip the first section and proceed to the section(s) below.
Adding both accounts to Outlook
Go to Files > Info > +Add Account
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2. Enter Enter the username@uwaterloo.ca
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| title | Note |
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Some users may receive an error "The account has already been added": Users need to remove their @edu.uwaterloo.ca account before adding their new account.
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of the first account (Your username is your 8-character UWaterloo username, e.g. j02smith@uwaterloo.ca).
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3. If asked, select:
- Office
Microsoft 365 if your email is under
OfficeMicrosoft 365 (which can be logged in at
portal.office Exchange if your email is under Connect (which can be logged in at connect.uwaterloo.ca)
4. Enter your WatIAM password. Office the password of the first account.
Microsoft 365 users will have their @uwaterloo.ca inbox added by now. However, Connect users (username@connect.uwaterloo.ca) will need to follow Configure Outlook for Windows
5. Repeat Steps 1, and then add username@eduuwaterloo.onmicrosoft.comsteps 1 to 3 to add your second account (e.g personal account)
6. Enter your WatIAM second account password. Your old edu email should be added by now
7. Restart Outlook (otherwise you will not see to view your new account)accounts
8. Follow one of the steps below:Now that the 2 accounts are added to Outlook.
Moving the entire inbox
| Note |
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We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft! In the example below, emails are being moved from the second inbox to the first inbox. |
Go to Files > Account Settings > Account Settings, choose
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second account, click
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Change...
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Select All
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for Download emails for the past:
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3. Close the tab. Go back to your Outlook inbox, right-click your
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second inbox > Copy Folder
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4.Select your first inbox (username@uwaterloo.ca
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5. Click OK. It will start transferring your email.
6. Your old email will appear as a subfolder named inbox under your inbox. You
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should rename it to
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something to be more clear.
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7. You can verify online that the transfer was
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successful by visiting
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8. Sign
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in
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to the first inbox (username@uwaterloo.ca
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) to check for
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| title | Note |
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the
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emails
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Moving selected emails
| Note |
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We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft! |
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With the Windows Outlook app open, select the emails from the inbox that you would like transferred
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To select multiple emails, hold
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the Control key and click on the emails you would like, selected emails will be highlighted in light blue
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You may want to transfer emails in batches if you have a large inbox.
Click on the first email you
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would like to transfer, then holding
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the Shift key, select the last email you would like
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to transfer. The emails listed in between the selected emails, will be transferred in a batch.
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2. You can now drag and drop the emails into the inbox you would like
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a. You need to drag and drop to the
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Inbox
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folder itself, dragging and dropping to the email address listed will not work
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It may take some time for the transfer to complete - you can view your inbox in the Windows Outlook app to confirm if the emails were transferred
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or proceed with Step #3.
3.
You MUST verify online that the transfer was
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successful by visiting
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com. Failure to follow this step may result in a loss of emails.
4. Sign
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in to the inbox with the
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transferred emails to check for the emails
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Need help?Contact the IST Service Desk |
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online or 519-888-4567 ext. 44357. |
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