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title Opening Adobe applications
Search up and click on the To search for your Adobe app of interest, either from use the search bar located at your toolbar or by using the keyboard shortcut Windows + “S”. Note If Adobe applications are not opening or are freezing, restart the Adobe applications , then open Adobe Creative Cloud first.

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1. Open Task Manager: right-click the toolbar to open or search Task Manager in the search bar.

   

2. In the search bar at the top of the Task Manager window, search “Adobe”.

   

3. For each listed program, right-click the program name, then click End task.

   

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Adobe does not recognize the account

1. Open an Adobe app (check the first expandable section “Opening Adobe apps”).

2. If your account is not being recognized, first make sure you are trying to sign into the Adobe Creative Cloud App.

3. If you are still having issues, in the Adobe CC app, Click Sign in to get the following pop-up window, and click on the link Get help signing in.

   

4. Then, click on the option to Find your account.

   

5. Type in your uwaterloo email (ex. watiam@uwaterloo.ca) into the field. Then, click Continue.

   

6. Adobe will find the account email that is associated with your information. Copy the email address provided.

   

7. Press Continue.

8. Now, sign into Adobe using the email you copied.