Content Comparison

Some troubleshooting tips:

• The instructor may need to "Sync with LEARN" to update their course roster (possible if you've added the course since the instructor imported their course from LEARN). LEARN does not automatically update Crowdmark. 

• Have you logged into your Crowdmark account? (Your uwaterloo Crowdmark login page is: https://app.crowdmark.com/sign-in/waterloo )

• Make sure your http://uwaterloo.ca email address (username@uwaterloo.ca) is the correct email address in your Crowdmark account. This article describes how to check and update the email address associated with your Crowdmark account. 

  • If you've updated the email address, logout and back into Crowdmark

A student can submit as often as they like before the due date. Or, in the case of a timed assessment, before the timer expires. The due date/time trumps the timer.

If a student has submitted something before the due date then they cannot submit again after the due date. If a student has let the due date pass with no submission, they can submit once and the submission is marked as late and the lateness penalty is applied to the grade.

See: https://crowdmark.com/help/creating-a-timed-assessment/  and https://crowdmark.com/help/how-are-due-dates-and-penalties-enforced/

Users' emails can be 'hard bounced' which means they are rejected by our mail server. This can happen if there is an issue with UWaterloo's email services. We can have the user be reactivated manually by Crowdmark in order for them to receive the emails through Crowdmark. Submit your support request via the Crowdmark help form and include the email addresses to have Crowdmark reactive the user.

Instructors and Facilitators can download graded booklets in PDF format for a specific student. Ungraded pages of student work can be downloaded by Instructors, Facilitators, and Graders while grading. See the article Downloading Student Work for more information.

Crowdmark accepts PDF, JPG or PNG.