The instructions below work with all Linux-Ubuntu devices.

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1. To begin, log into the VPN website with your 8-character UWaterloo username (e.g. myuserna)  and password. Most can use https://cn-vpn.uwaterloo.ca/+CSCOE+/logon.html, but depending on where you are on campus, you may need to use https://vpn-inside.private.uwaterloo.ca. 
   

   

   
   

   1. Second Password:

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• If Cisco detects the incorrect OS or provides a different installation file, follow the steps to

  
   
  3. Another window will pop up and it will prompt to save the installer.
  

  

  4. Open up the command terminal (crtl+alt+t) and input these commands:
  ~$ cd Downloads/ (makes it so that the directory is downloads and allow interaction with the installer file)

  ls – l (looks through the downloads folder to look for the script file)

  chmod 0700 anyconnect-linux64-4.6.01103-core-vpn-webdeploy-k9.sh (marks the script as an executable file)

  sudo ./anyconnect-linux64.4.6.01103-core-vpn-webdeploy-k9.sh (this runs the script)
  

5. Input the computer password when prompted  (it will prompt you to do this after you run the script).

6. After you enter the password, the program should be fully installed on your computer. You can then open the client by selecting Show applications on the bottom left of your screen. Then click on Cisco AnyConnect.

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7. After Cisco AnyConnect opens, if you haven't connected before, you will need to specify the VPN server:

• cn-vpn.uwaterloo.ca: Accessed from off-campus and from wireless when on-campus

• vpn-inside.private.uwaterloo.ca: Accessed from on-campus, wired connections only
  

  

8. Enter your 8-character username (e.g. j25rober) and click Connect.

• Two-factor authentication (2FA) will be required in order to connect to the VPN. In the 'Second Password' field, enter one of the following, then click Connect.

  Read more about the 2FA changes. 
  

  1. For Duo Mobile push (app): 

     • To avoid multiple prompts on your phone, accept the push within 10 seconds.

     • Open your Duo app, select University of Waterloo, enter the code in the second password field [Recommended option], or

     • Enter ‘push' or 'push1’ to send the prompt to your primary device, or

     • Enter ‘push2’ to receive the prompt on a secondary device, ‘push3’ to receive the prompt on a tertiary device, etc.

     -For Duo hardware token: enter your 6-digit code

     -For Duo Bypass code: enter your bypass code

     -For SMS codes : enter ‘sms’; you will get a text message with 10 codes. Re-enter your password, and type the first code in the second password field.

     -For Yubikey: enter the code generated by touching the Yubikey

     -For Phone Call : enter 'phone'

     • Enter ‘phone2’ to receive the prompt on a secondary device, ‘phone3’ to receive the prompt on a tertiary device, etc.

     • If you are not receiving Duo phone calls, you may have a setting that is blocking the phone calls. Some possible solutions include adding the Duo phone number, (306) 900-4884, to your device whitelist, or if the service is blocking unknown callers, add the Duo phone number as a contact on the device.

       • iPhone: 'Silence Unknown Callers'

       • Telus/Koodo: 'Call Control'

       • Android: 'Block Unknown Callers'

       • Call Control or Call Blocker app

       • Any anti-spam service

• You should now be connected! If you want to make sure you are connected, then you can click on Cisco AnyConnect, which should show you it as “Connected”.

Alternative Method to install VPN in Ubuntu

1.  First run the command below to activate the TUN module

   Code Block
   sudo /sbin/modprobe tun

    Note: Some users may receive an error stating that TUN cannot be found, however it can be disregarded if steps 2 and 3 below- Install and Connect --Open Connect successfully.

   If the installation fails, the most likely error that will be received is

   modprobe: FATAL: Module tun not found in directory /lib/modules/...

   To resolve this error, switch to a stable release. If you are already running a stable release, the following steps can be taken to resolve the issue:

   1. Reboot your device

   2. Remove any network-related kernel packages you have installed and update/upgrade your operating system

2. Install OpenConnect: 

   Code Block
   sudo apt-get install openconnect

3. Connect to VPN, run: 

   Code Block
   sudo openconnect -v cn-vpnv vpn.uwaterloo.ca

When prompted to choose a group, type the appropriate VPN group name (UW-Campus, UW-General-Campus, UW-PART) and press enter.

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