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Who can use this service

  • Faculty

  • Staff

  • Current students

    • Current undergraduate students

    • Current graduate students

Info

Note: Once students are graduated or faculty/staff member leaves/retire they will no longer have access to Qualtrics license, make sure to submit transfer survey request before leaving university, so your data remains with accountable university member.

Submit your request here: https://uwaterloo.atlassian.net/servicedesk/customer/portal/2/create/375

How to request this service

To create your UWaterloo Qualtrics account:

  1. Go to https://uwaterloo.qualtrics.com  

  2. Log in with your 8-character UWaterloo username@uwaterloo.ca and your password

  3. Select ‘I don’t have a Qualtrics account’ (there is a legal notice you will need to accept to continue)

  4. Set the correct time zone for your Qualtrics account:

    1. Profile (icon-top right corner ) -> Account Settings -> User Settings -Change Time Zone ->select “(GMT -05:00) Eastern time (US & Canada)

Support for this service

Support for this service is available directly from Qualtrics.

To access Qualtrics support:

  1. When accessing the "contact support" option in any of Qualtrics support pages, you will need to login with your organizational id:

    1. Click on the University of Waterloo UW hyperlink below your username@uwaterloo.ca#uwaterloo

Qualtrics support options

  • Qualtrics support centre

     has frequently asked questions, chat, email, and phone contacts

  • Qualtrics support pages

     for extensive online documentation and access to webinars

  • Qualtrics support form in the Help tab for logged-in users

  • Qualtrics Research Services will help you customize a research solution (including survey design, data analysis, participant recruitment and reporting). Contact Gideon Carter at Qualtrics (gideonc@qualtrics.com).

Account support

For problems with accounts, please contact IST Qualtrics support.

Pricing/cost

No cost.

Training and documentation

Users seeking training are encouraged to attend the Qualtrics Live Training Webinars and refer to the Qualtrics support pages.

Additional Resource:

The Statistical Consulting and Survey Research Unit (SCSRU) offers Qualtrics for-fee programming and data collection services to University of Waterloo faculty, staff and graduate students. Unfortunately, as a small cost-recovery unit, the SCSRU does not have the resources to provide free programming help. The SCSRU sometimes holds Qualtrics workshops for UWaterloo faculty, staff, and students.

Info

If a simple survey is all you require, Microsoft Forms may suit your needs. Check this comparison of Qualtrics and MS forms to help determine which platform to use.

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