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Skype for Business (also known as Lync) is part of Microsoft Office.
If you are using a UW-owned machines, Office should be installed on your computer. You will find a shortcut in the Microsoft Office group under the Start Menu of your PC.
If you are using a personal computer and have a full UW Office 365 account, you can download and install Office as part of your UW Office 365 subscription from https://uwaterloo.ca/office-365 . If you have Office on your computer but no Skype for Business, you can:
log in to Office 365 at https://portal.office.com
select the "Other install options" under the "Install Office" link at the top right of your Office portal home page
under the "Office apps & devices section", select the "View apps & devices" option
on the next page, there is a link to download Skype for Business and also lists where the copies of Office assocatied with your account are installed.
If you don't have access to Skype for Business as part of Office 365, you can download Skype for Business for Windows from Microsoft https://support.microsoft.com/en-us/office/download-and-install-skype-for-business-on-windows-2da94a13-6d16-4d67-adf3-439f2b946994.
For those using Mac computers:
You can download the latest version of Skype for Business for the Mac directly from Microsoft https://www.microsoft.com/en-us/download/details.aspx?id=54108.
Macs will also need to download, install and trust two GlobalSign certificates using instructions on the IST websitefollowing the instructions on Fixing Skype for Business log in issues on Mac.
Logging In
If you are using a Nexus Windows machine, Skype for Business should log you in automatically.
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A lot of people in the Faculty of Health use Skype. If you are using Skype to communicate with people, you can continue to use it AND Skype for Business. IST has detailed instructions on their sitehere, https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/1981218829/Using+Skype+for+Business#Skype-and-Skype-For-Business-can-co-exist, but essentially, to add a Skype contact to your Skype for Business contacts list:
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There are a number of good headsets, webcams and speakerphones that IST tested. Their recommendations are listed herecan be found at Skype Hardware - IST Recommendations.
Choosing a headset is a very individual decision. In Health Computing, we have three different headsets in use and you are welcome to contact us if you would like to see some of these in person before ordering. In addition to how the headset feels on your head, you should also check the length of the warranty and the connection type (audio jack or USB). For computer/laptop use, we strongly recommend USB devices. Bluetooth devices are convenient but the sound quality can be adversely affected if they are used in areas where there are many other Bluetooth and/or WiFi devices.
Of course, you are not limited to the devices listed on the IST website but we DO recommend limiting your search to the list of devices certified by certifiedhttps://learn.microsoft.com/en-us/skypeforbusiness/certification/devices-usb-devices from Microsoft.
If in doubt, please ask us for advice before you buy.