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For more information, please also see the article Working with Generic and Shared Mailboxes
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If you are using new Outlook please follow this steps: https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/43898929265/Adding+M365+Shared+Mailbox+in+New+Outlook+that+is+shared+with+you#Adding-a-shared-mailbox-to-new-Outlook |
Adding a shared mailbox to Outlook
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