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The return to vendor concept is after the use of an asset by the client. The loan time has completed.
How to Loan on CALMS using the iPad
Access CALMS on the iPad. Go to home page.
Go to the Spare Assets tab located at the top of the screen.
Search for the ACO number you wish to loan.
The Status for all of the Assets here will be “Spare“
Click on the desired ACO device’s white space – do not actually go to the device page.
How the second list item is light blue to indicate it is selected.
If you want to loan multiple assets at the same time tap more than one asset.
You might need to tap 2 time before it switches from light blue to dark blue.
Click Loan Selected Assets button:
“Search Directory” for Name of person asset is linked to.
Search by first name or username.
Select for autofill:
Set the Due Date (mm/dd/yyyy).
Make sure the “Notify on Due“ is addressed to who will receive email.
Sign in the signature box:
Click “I agree”.
For Loans that are Returned
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Find the loaned laptop that was returned
If you don’t have the asset number, go to Dashboard tab located at the top to look for it.
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Change Status as “Returned to ACO”.
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Remove User ID by clicking the X, this should prevent the asset from showing up in the user’s list of assets.
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Remove guest account and create a new one on the returned device.
Verbally inform and confirm with the requestor that you are removing the guest account from the returned device and their files will not be saved. This ensures they know that once they leave any files they forgot will be gone.
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The device will only need to be re-imaged if there is an OS issue (malware installed, crashing, etc.).
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If it is a drop-in or phone-in requestor:
Verbally inform the requestor that if the device is not returned by the due date, then they will be charged a fee of $5 to their Quest Account and allow them to read over this link detailing ACO’s loan agreement.
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If it is an email requestor:
Send the requestor an email informing them of the $5 fee and a copy of this link for them to read over prior to pick-up.
| Note |
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Only inform students of the fee, not staff or faculty. |
Sample Email:
Good morning/afternoon______,
Thank you for reaching out. Would you like a laptop running Windows or Mac OS? In addition, attached you will find a link to the Arts Computing Office Loan Agreement. Please read it over prior to picking up your device and we can answer any questions you may have. Also, be aware that if the device is not returned by the due date, a $5 late fee will be charged to your Quest account.
Other way is to go to CALMS > Spare Assets.
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