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If a filter does not exist to find tickets matching the desired criteria, a filter will need to be created before the filter can be subscribed to.

Create a filter

1. Log in to Jira Service Management (please refer to Login to Jira Service Management if you need help)

2. In the page header click filters Filters

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3. From the drop-down menu select view View all filters

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4. On the right side of the page, select , the blue button create filter Create Filter

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5. Click Switch to JQL or Switch to Basic to toggle between query types

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6. Using JQL write a statement to filter for the desired feature

   1. For example, you may want to see any tickets that have a request type named ‘Work’ and have the status ‘waiting ‘Waiting for support’

   2. “Request type” Request type = “Work” AND “Status” Status = “Waiting for support”

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7. At the top of the page select Save as

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8. In the box provide a name for your filter and select submit Submit

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Subscribe to the filter

1. Log in to Jira Service Management (please refer to Login to Jira Service Management if you need help)nt

2. In the page header click filters Filters

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3. From the drop-down menu select view View all filters

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4. On the left-hand side of the page below the title ‘Filters’, Filters use the search box to find the filter you would like to subscribe to. 

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5. Click on the ellipsis Ellipsis associated with the filter, and select manage Manage subscriptions

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6. On the right side of the page, select add Add subscription

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7. Complete the information in the Filter subscription box information to identify set how frequently you would like to be notified with about all tickets that match the filter. 

8. Once complete click the blue subscribe button.

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