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If a filter does not exist to find tickets matching the desired criteria, a filter will need to be created before the filter can be subscribed to.
Create a filter
Open Log in to Jira Service Management (please refer to Login to Jira Service Management if you need help)
In the page header click filters
From the drop-down menu select view all filters
On the right side of the page select, the blue button create filter
Using JQL write a statement to filter for the desired feature
For example, you may want to see any tickets that have a request type named ‘Work’ and have the status ‘waiting for support’
“Request type” = “Work” AND “Status” = “Waiting for support”
At the top of the page select Save as
In the box provide a name for your filter and select submit
Subscribe to the filter
Open Log in to Jira Service Management (please refer to Login to Jira Service Management if you need help)nt
In the page header click filters
From the drop-down menu select view all filters
On the left-hand side of the page below the title ‘Filters’, use the search box to find the filter you would like to subscribe to.
Click on the ellipsis associated with the filter, and select manage subscriptions
On the right side of the page, select add subscription
Complete the information in the Filter subscription box to identify how frequently you would like to be notified with all tickets that match the filter.
Once complete click the blue subscribe button.
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