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Some troubleshooting tips:
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Both instructor and student have access to a log of all actions taken when submitting an assignment. If something has gone wrong or not sure when an assignment was submitted you can look at the log. |
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Users' emails can be 'hard bounced' which means they are rejected by our mail server. This can happen if there is an issue with UWaterloo's email services. We can have the user be reactivated manually by Crowdmark in order for them to receive the emails through Crowdmark. Submit your support request via the Crowdmark help form and include the email addresses to have Crowdmark reactive the user. |
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After setting up an assigned assessment you can distribute it to students right away or schedule it to be distributed automatically at a later time. Each student is emailed a unique Crowdmark web page address for each Crowdmark assessment when you release each assessment to your Please see the article Distributing an Assignment at a Scheduled Time for more information. |
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For more information, please see the article How are Due dates and Penalties Enforced? The article also describes how to see when a student has submitted their work. To check late submissions before marking is done: click on Students from the main page of the assessment. On the top, right-click "Filter by" and choose "submitted (late)". You can then remove late penalties. Tip: After the assessment is done, you can change the assessment settings to extend the time limit by some time, for example, 5 minutes. This will mean you don't have to remove the late penalties manually for any student whose submission was less than 5 minutes late. |
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Yes, you can submit on the student's behalf, or edit what's already there. Please see the article Submitting on Behalf of a Student. Note that you'll then have to adjust the student's late penalty as the submission time will be yours. (Only a facilitator or instructor role can do this.) |
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Instructors and Facilitators can download graded booklets in PDF format for a specific student. Ungraded pages of student work can be downloaded by Instructors, Facilitators, and Graders while grading. See the article Downloading Student Work for more information. |
For students:
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To submit an assignment and troubleshoot submission issues, please see the article Completing and Submitting an Assignment. |
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Both you and your instructor have access to a log of all actions you have taken when submitting an assignment. If you are not sure whether your assignment was submitted, you can look at the log. For instructions, please see the article Verifying that an Assignment was Submitted. |
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If you are experiencing a technical issue related to the Crowdmark software during your exam, contact support@crowdmark.com |
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