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1. Quit the Microsoft Teams desktop app. 
   

2. In the search bar (located on the bottom left of your screen), type or copy and paste in:  %AppData%\Microsoft\teams\ and click on Open in the right-hand side of the window.

   

   
   
   

3. Delete the following files from the Teams app data folder:
   application Cache
   blob_storage
   databases
   GPUCache
   IndexedDB
   Local Storage
   tmp
   

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4. Restart your device to finish clearing your cache. Once the device is restarted, open the Teams app and retry using it

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