Error
When attempting to enroll in DUO 2FA or accessing the Device Management Portal you may run into the following errors: '500 Internal Service Error' or '502 Bad Gateway' as depicted shown in the images below:
Solution
1. Clear the cache and cookies on the browser
for all time.
Expand | ||
---|---|---|
| ||
|
2. Close the browser window.
Windows: Close out of all windows and tabs.
Mac: Hit Command and Q to quit out of the application
3. Open a new window and .
If you do not have an existing DUO account
go to
https://2fa.uwaterloo.ca/duo/enroll to enroll in DUO
If you do not have an existing DUO account )
go to https://2fa.uwaterloo.ca/duo/dmp to access the Device Management Portal
4. Log in with your 8-character UWaterloo username @uwaterloo.ca (e.g. j25rober@uwaterloo myuserna@uwaterloo.ca) without using any saved passwords or password managers
Note |
---|
If you see the error message after following these steps, please repeat these instructions and restart your device after completing Step #2. |
Related Articles
Filter by label (Content by label) | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|
|
Info |
---|
Need help?Contact the IST Service Desk online or 519-888-4567 ext. 44357. |
Tip |
---|
Article feedbackIf you’d like to share any feedback about this article, please let us know. |