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Error

When attempting to enroll in DUO 2FA or accessing the Device Management Portal you may run into the following errors: '500 Internal Service Error' or '502 Bad Gateway' as depicted shown in the images below:



Solution

1.
  1. Clear the cache and cookies on the browser

for 
  1. for all time

Expand
titleInstructions to clear cache and cookies:

2. Close the browser window.

  • Windows: Close out of all windows and tabs.

  • Mac: Hit Command and Q to quit out of the application

3. Open a new window and .

  • If you do not have an existing DUO account

    • go to

:

4. Log in with your 8-character UWaterloo username @uwaterloo.ca (e.g. j25rober@uwaterloo myuserna@uwaterloo.cawithout using any saved passwords or password managers

Note

If you see the error message after following these steps, please repeat these instructions and restart your device after completing Step #2.

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Info

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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