About this service
IST offers a fully-managed Windows workstation environment for academic support departments, and second-level support for University-owned laptops and workstations, including desktop application management, etc.
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Who can use this service | |
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How to request this service | Submit a request to rt-ist-workstations@rt.uwaterloo.ca. For Hoover server and workstation backups, submit an IST backup request form. |
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Average length of time to complete request | Workstation troubleshooting and re-imaging in Academic Support areas can be performed within one business day (two days if diagnostic testing is required). |
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Support for this service | Contact rt-ist-workstations@rt.uwaterloo.ca. |
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Pricing/cost | There is no cost for managing workstations, but the purchase of new workstations may incur costs. See the Desktop Rollover program service for more info. |
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Training and documentation | |
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Additional service resources
Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.
IST KB resources that may be related to this service entry
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