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Many computing services offered by UWaterloo rely on the Nexus Active Directory services for authentication. Services such as the Central Authentication Service (CAS)wireless services (Eduroam) and many corporate applications (see list below) use Nexus accounts when authentication (username and password) is required.

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  • Eduroam (wireless)

  • uw-unsecured (wireless)

  • 802.1x (wired public access point)

  • LEARN

  • WaterlooWorks

  • Quest

  • myHRinfo

  • myPENSIONinfo

  • Virtual Private Network (VPN)

  • any web page or service that displays a CAS login page

What is my Nexus username and password?

Your Nexus username and password are the same as your 8-character username (e.g. j25rober) and password. This username and password are also used to sign into WatIAM and other UWaterloo websites.

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However, any saved passwords on your various mobile and computing devices will not be automatically updated. This may cause sign in issues on those devices therefore they should be modified or deleted. For additional support regarding this, take a look at the articles below:

Clearing cached and saved Mac OS X credentials

Clearing cached and saved Windows credentials

Other applications

Other applications/connections may also contain saved password information and you will need to update your username and password there as well. These applications and mappings may display an unable to connect error and if prompted, you should update the username and password.

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  • If you have used the Map Network Drive feature in Windows to map "uwaterloo.ca" drives, we recommend hovering the mouse over the mapped drive, and clicking the secondary mouse button (usually the right-click), and then choosing Disconnect

  • You now need to create a new Map Network Drive connection with your NEXUS\username and updated password

Nexus Issues with SharePoint

Not on a Nexus managed workstation

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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