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Mobile devices such as BlackBerry, Apple, Android, and others change very quickly. Android devices can have different experiences depending on the particular implementation. As such we provide documentation on a best efforts basis and encourage you to read the vendor's documentation for the particulars of your specific device and software versions.

Mobile Devices with Microsoft Exchange ActiveSync

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Add an email account to the BlackBerry Hub: (Note: username is your 8-character UWaterloo username, e.g. j25rober)

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Tap the BlackBerry Hub

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Tap Add account

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Enter your email address, and then tap Manual Setup (

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Tap your account type - Microsoft Exchange ActiveSync

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Email address: username@uwaterloo.ca

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Username: nexus\username@uwaterloo.ca

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Password: your password

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Server name: connect.uwaterloo.ca

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Tap Next

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Tap OK

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In the BlackBerry Hub+ Inbox, tap 

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then tap

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beside Accounts.

  1. Enter your username @ uwaterloo.ca

  2. Tap Manual setup

  3. Tap Microsoft Exchange ActiveSync

  4. Enter http://outlook.office365.com in Server field 

  5. Tap beside the password field

  6. Tap beside the Add authentication 

  7. Tap Sign in with Microsoft button

  8. Enter your password

  9. Do 2FA steps (send me a push, etc)

  10. On the Account Setup Screen tap Next

  11. Tap OK (for Remote security administration)

  12. Choose the options you want for remote security admin and then Tap Next

  13. Tap OK

  14. Tap Activate

  15. Tap Done 

  16. Tap OK

  17. Tap Activate (scroll down to advanced)

Note: If a Device Administrator screen appears, tap Activate or Allow.

If you already have a UWaterloo email account on the Hub you will need to remove and then re-add the account to the hub following above steps.
For detailed instructions on how to remove an account from BlackBerry Hub, please follow instructions in this article.

BlackBerry OS 10

On the device, swipe from the top and go to:

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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