Please log in to the Webex app as per instructions above. This is important to eliminate a variety of issues, such as not seeing the meeting on the Webex app, not being the host when you are supposed to, and not being able to move the candidate to the waiting room. If the candidate is using a Mac and unable to share their screen, they may need to go to their "System Preferences", "Security & Privacy", "Privacy" tab, and allow screen recording for Webex. If the presentation has audio and/or video clip, then select the "Optimize for motion and video" option after clicking on "Share". If prompted to install the Webex audio driver, please do so.  If you are not able to put the candidate to the waiting room, be sure to remove any roles they may have (e.g., cohost, presenter, etc.). You can assign cohost role to a committee member or the chair who is familiar with Webex to troubleshoot the issue. You can do so by right-clicking on their name, "Change Role", "Make Cohost", and then "OK". Consult the Webex Help Center or email env-help@uwaterloo.ca.
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