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Affected clients

Outlook 2013, 2016 (Windows)

Symptoms of the problem

• When viewing one or more calendars in Outlook, no meetings are visible
• The calendars are known to contain information
• When viewed in the Outlook Web App, the affected calendar(s) contain meetings as expected

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Resolution of the problem

In order to resolve the issue in all folders, at once, run Outlook with a command-line switch to remove all custom views.

Outlook 2016

c:\program files (x86)\Microsoft Office\Office16\Outlook /cleanviews

c:\program files\Microsoft Office\Office16\Outlook /cleanviews

Outlook 2013

c:\program files (x86)\Microsoft Office\Office15\Outlook /cleanviews

c:\program files\Microsoft Office\Office15\Outlook /cleanviews

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