Page Comparison

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Affected clients

Outlook 2013, 2016 (Windows)

Symptoms of the problem

• When viewing one or more calendars in Outlook, no meetings are visible

• The calendars are known to contain information

• When viewed in the Outlook Web App, the affected calendar(s) contain meetings as expected

Cause of the problem

• A custom view is in effect which hides most or all meetings

Confirm the problem

• The problematic setting can be seen in View, View Settings, Filter

• The folder properties view in Outlook (Right-click, Properties, Folder Size) confirms that there are items in the folder

Resolution of the problem

In order to resolve the issue in all folders, at once, run Outlook with a command-line switch to remove all custom views.

Outlook 2016

c:\program files (x86)\Microsoft Office\Office16\Outlook /cleanviews

c:\program files\Microsoft Office\Office16\Outlook /cleanviews

Outlook 2013

c:\program files (x86)\Microsoft Office\Office15\Outlook /cleanviews

c:\program files\Microsoft Office\Office15\Outlook /cleanviews

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