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Step-by-step guide

Receive a fax via the central fax service

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IST provides a fax service for faculty and staff to receive faxes without having a dedicated fax phone line.

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Contact your department Telephone Services admin for information regarding your department’s fax options. The Telephone Services Admin contact from your department must submit a ticket via Request Tracker to enable this service. 

You can receive a fax in a number of different ways:

  • have your client send the fax to 519-888-4380 with a cover page

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  • , clearly indicating for whom it is

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  • intended

    • this will trigger an incoming email to tsfax@uwaterloo.ca

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    • Telephone Services will

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    • forward

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    • via email based on the

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    • recipient information provided.

    • it is recommended that you alert Telephone Services via tsfax@uwaterloo.ca if you are expecting a document

  • have a dedicated number that can be directed to an email address

  1. Receive a fax via an email account that has been set up with a dedicated fax number.

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Incoming faxes can be printed automatically on a Xerox printer configured to receive fax

  • receive/print a fax on a department Xerox printer that has been configured to receive faxes

Alternatively, the University’s Central Stores department provides a fax service. For more information please see their website: https://uwaterloo.ca/central-stores/fax-service

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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