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A stable internet connection can make a big difference to your experience learning or working remotely. If you're having trouble with your connection, or just looking to make things a little bit better, the following tips below should help.

Wi-Fi vs Ethernet port

  • WiFi Wi-Fi is more susceptible to inference from things like microwaves, bluetooth devices, and other nearby networks that haven't been properly configured.

  • If possible, plug your computer into an ethernet port instead of using Wi-Fi

  • If you're having trouble, and you're using Wi-Fi, it's likely a problem with the Wi-Fi and not the Internet.

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  • Move closer to the wireless router.

  • If you are encountering ongoing problems, unplugging your router, waiting 30 seconds, and plugging it back in. It may take a few minutes to turn back on.

  • Avoid using interfering devices like microwaves while on important calls, streaming video, etc. 

  • Check the settings for your wireless router. Most people have a router/modem provided by their Internet service provider, and while settings differ, the majority will support 5GHz and 2.4GHz. If your device(s) support it, giving the 5GHz network a different name, and using that one instead is going to provide a better experience for most users. 

    • If you are only able to use 2.4GHz, make sure the channels are set to only 1, 6, or 11.

  • If you're confident that things are set up correctly, and there is limited other interference, there could be a problem with your router.

    • If your router is provided by your internet service provider, you can try contacting them to see if replacement of the router is an option.

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