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This guide will only apply for the Outlook desktop app on Windows. Unfortunately, the web version of Outlook does not have the same functionality. |
Transferring This guide contains instructions for how to transfer emails from one Office 365 email inbox to another Office 365 email inbox. Specifically, This is particularly useful for users who want to transfer emails from their @edu.uwaterloo.ca inbox to their @uwaterloo.ca inbox.
Step-by-step guide to add both accounts to Outlook:
Go to Files > Info > +Add Account
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2. Enter Enter your 8-character username@uwaterloo.ca
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(e.g. j25rober@uwaterloo.ca).
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| Info |
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Some users may receive an error a "The account has already been added" : Users error. To resolve this, they will need to remove their @eduthe old @edu.uwaterloo.ca account before adding their new account. If edu email is the only account on Outlook, they will need to add @eduuwaterloo.onmicrosoft.com first before removing the EDU account. |
3. If asked, select:
Office 365 if your email is under Office 365 (which can be logged in at portal.office.com)
Exchange if your email is under Connect (which can be logged in at connect.uwaterloo.ca)
4. Enter your WatIAM UWaterloo password.
Office 365 users will have their @uwaterloo.ca inbox added by now. However, Connect users (username@connect.uwaterloo.ca) will need to follow Configure Outlook for Windows
5. Repeat Steps Step 1 to 3, and then to add username@eduuwaterloo.onmicrosoft.com
6. Enter your WatIAM UWaterloo password. Your old edu email should be added by now
7. Restart Outlook (otherwise you will not see to view your new account)
8. Follow one of Now that the 2 accounts are added to Outlook, follow the steps below :to move the entire inbox
Moving the entire inbox
| Note |
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We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft! In the instructions below, emails are being moved from the eduuwaterloo.onmicrosoft.com inbox to the uwaterloo.ca inbox. |
Go to Files > Account Settings > Account Settings, choose eduuwaterloo.onmicrosoft.com account, click
"changeChange...
"
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2. Selecting
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All
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for Download emails for the past.
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3. Close the tab. Go back to your Outlook inbox, right click your eduuwaterloo.onmicrosoft.com inbox > Copy Folder
4.Select
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your new uwaterloo.ca inbox
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Click OK. It will start transferring your email.
Your old email will appear as a subfolder named inbox under your inbox. You may rename it to "edu" to be more clear.
7. You can verify online that the transfer was successfully by visiting portal.office.com
8. Sign-in with the email account you want the emails to end up in.
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For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, sign in with username@uwaterloo.ca to check for the emails
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It may take some time for the transfer to complete - you can view your inbox in the Windows Outlook app to confirm the emails were transferred, or try step 3
Moving selected emails
| Note |
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We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft! |
With the Windows Outlook app open, select the emails from the inbox that you would like transferred
For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, you will be selecting mail from your @eduuwaterloo.onmicrosoft.com inbox
To select multiple emails, hold
<control>the Control key and click on the emails you would like, selected emails will be highlighted in light blue
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You may want to transfer emails in batches if you have a large inbox. Click on the first email you |
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would like to transfer, then holding |
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the Shift key, select the last email you would like |
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to transfer. The emails listed in between the selected emails, will be transferred in a batch. |
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2. You can now drag and drop the emails into the inbox you would like
a. For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, you will drag and drop into your @uwaterloo.ca inbox.
b. You need to drag and drop to the "Inbox" folder itself, dragging and dropping to the email address listed will not work
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| Note |
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It may take some time for the transfer to complete - you can view your inbox in the Windows Outlook app to confirm if the emails were transferred |
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or proceed with Step #3. |
3. You MUST verify online that the transfer was successfully by visiting portal.office.com. Failure to follow this step may result in a loss of emails.
4. Sign-in with the email account you want the emails to end up in.
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For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, sign in with username@uwaterloo.ca to check for the emails
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