"Mailbox temporarily moved on Exchange" error

Owned by Zhicheng Zeng
Last updated: Mar 21, 2023 by Rohan Raghavan
2 min read

This error message can occur when users attempt to sign into the Outlook app or Skype for Business on their device. It may be related to the removal of  @edu.uwaterloo.ca accounts on June 30, 2020. For more information about this issue, take a look at this Microsoft support article.

You can connect to the temporary mailbox or work offline with all of your old data. However, this may result in data loss. If you choose to work with your old data, you cannot send or receive e-mail messages.

It is recommended that users back up their old emails and data files before proceeding with this guide. Without doing so, this can result in the loss of data and offline cached contents for Outlook profiles.

Step-by-step guide

Windows 10 Users

Solution 1:

  1. Remove the old Outlook profiles listed on the device. This article can provide step-by-step support: Managing Outlook Profiles on Windows 10.

  2. Restart the device and attempt to sign into Outlook again

If these steps do not resolve the error, please proceed to the next solution.

Solution 2:

  1. Create a new Outlook profile on the device using the steps listed on this page: Managing Outlook Profiles on Windows 10

  2. Remove the old Outlook profiles listed on the device

  3. In the Mail dialog box, make sure that the Always use this profile option is selected, select the new Outlook profile that you created, and then click OK.

4. Restart the device and attempt to sign into Outlook again

 

Solution 3

  1. Uninstall the Outlook app.

  2. Remove all Outlook cached files using the steps listed on this page: How to Clear the Outlook Cache

  3. Restart the device

  4. Reinstall Outlook from the Microsoft App Store