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Outlook for Mac users are not able to use the "new" Outlook if they have a shared account in Outlook. For more information, please see this article. 




Note: To add a shared mailbox it is necessary to have both of the following:
          (i) a security group that grants “Send-as” and full access permissions to all folders of the shared mailbox
          (ii) your account must be a member of the mailbox security group as your account requires permission to the shared mailbox for authentication using your own credentials.

Contact IST Service Desk if your account does not meet the above requirements. IST Service Desk's contact information can be found at the bottom of this page.

Step-by-step guide

  1. Open Outlook for Mac.

  2. Click “Tools” on the menu bar, and then click “Accounts…” from the drop-down list.

  3. Click on the plus sign button near the lower-left corner, and then click “New Account…” from the pop-up menu.

  4. Type in the email address of the shared mailbox and then click the “Continue” button.

  5. Click on “Exchange” (top row at right) at the “Choose the provider for…” prompt.

  6. Enter the following in the “Set Up Your Email” window
    - Leave “Method: Username and Password” as it appears.
    - Leave “Email Address” as it appears.

    1. DOMAIN\username or mail: enter username@uwaterloo.ca (e.g. j25rober@uwaterloo.ca). Note the DOMAIN prefix isn't required. 

    2. Password: you UWaterloo password

    3. Server (optional): connect.uwaterloo.ca

    4. Click the “Add Account” button.

  7. You will see a message prompt that your shared mailbox has been added. Click the “Done” button near the bottom of the window to return to the Accounts window.

  8. Close the Accounts Window.

  9. The next time you click on the “New Email” button, you will be able to choose which account you want to use to send a message by clicking the “From:” drop-down list.

  10. Try sending a test message from the shared mailbox to ensure the account is working properly.


Note

If you see the Outlook was redirected to the server autodiscover... dialog box:

  • Click on the Always use my response for this server check box.

  • Click on the Allow button.

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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