Incoming messages that were marked as ‘Private’ by the sender will not appear in the inbox of the shared mailbox when using the Outlook Desktop app.
These messages do appear marked as 'Private” in the shared mailbox when viewing the mailbox using Outlook on the Web.
For instructions on how to view using Outlook on the Web, please see https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/269156651/Working+with+Generic+and+Shared+Mailboxes#Accessing-a-shared-mailbox
If confidential (or sensitive, private) information needs to be sent over email, it is recommended to use email encryption instead.
Please see the following articles for more information on email encryption:
For more information on the university’s guidelines regarding records management, please refer to the following information:
https://uwaterloo.ca/records-management/policy-46-guide/guidance-information-confidentiality-classification
https://uwaterloo.ca/privacy/policies-guidelines/confidential-information
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