About faculty, staff and graduate student email
Faculty, staff, and graduate students are encouraged to use Connect (Exchange) for both email and electronic calendaring. The Exchange server offers electronic mail, contacts and tasks as well as support for BlackBerry and web-based access. Exchange calendar is the booking and scheduling system used at the University of Waterloo.
Requesting a Connect account
Faculty, staff, and graduate students
First, check to see if you have a Connect account.
Try signing into Connect with your 8-character username (e.g. j25rober) and password by clicking on this link: connect.uwaterloo.ca
If you do not already have a Connect account or unable to sign in, contact your faculty service desk or computing support representative (contact information is listed at the bottom of this article) to request an account.
Accessing your Connect account
Log in to your http://connect.uwaterloo.ca/ account with your 8-character username (e.g. j25rober) and password.
Receiving emails to Connect account
To start receiving emails to this Connect account, ensure that the Mail Routing address listed in WatIAM email forward field is set to username@connect.uwaterloo.ca. If the mail routing address is does not match the Connect email address, contact the IST Service Desk to update this.
Note: There is a sending limit on Connect of 1000 emails per 24 hour period
Incoming graduate student accounts
Account creation
Accounts will be created for new/incoming graduate students each term. Following matriculation (student will receive confirmed date), email correspondence from the University will be sent to this new Connect account.
Connect and Office 365
If you were a previous University of Waterloo undergraduate student or alumni, emails sent to your Office 365 account can be forwarded to your Connect account by creating an inbox rule.
About Connect email and Outlook
For more information about Connect accounts and how to configure these accounts on various mail clients (e.g. Outlook, Mac Mail, Windows Mail), take a look at the article links listed below:
Exchange calendar - the official shared calendar service at UWaterloo
Exchange documentation from the faculties
Exchange calendar
Exchange calendar is the booking and scheduling system used at the University of Waterloo. Using Outlook or the Outlook Web App click on the calendar button to access your calendar.
Friendly email addresses
A friendly email address is typically used because is it easy to remember. Using a friendly email address can better identify who an email is being sent to and who it is from since it does not use your 8-character username (e.g. j25rober) as your email address (e.g. firstname.lastname@uwaterloo.ca).
For more information about friendly email addresses, take a look at this article: Friendly Email Address FAQ's
Security and passwords
You should never share your email or UWaterloo account passwords under any circumstances. There are particular rules for creating passwords and Waterloo IT policies, standards, and guidelines.
Requesting a generic email
Generic email addresses are setup to receive email's addressed to a department or faculty. If electronic mail to a generic email address needs to reside in its own mailbox, then a generic email address can be created by sending email to rt-IST-CSgs@rt.uwaterloo.ca.
Addresses must clearly identify the organizational unit within the University that is responsible for the generic email address. Because of the 8 character username limit on some systems, friendly email addresses can be used to better identify who owns the generic account.
Generic/friendly email addresses should contain the faculty/department name, and if the account is a position, it should be followed by a period, followed by a position. Some examples include pharmacy.director, computerscience.director, gradstudies.info, housing.
Any request for a generic email address that does not comply with these rules must be approved by CTSC.
Computing support representatives
Submit a Request Tracker (RT) ticket to request@uwaterloo.ca. If the request of an urgent nature (support/assistance is needed within 24 hours), please note this in the request.
In this request, please include your department or faculty, full name (first and last) and 8-character username (e.g. j25rober).