Adding a shared mailbox to Outlook (Windows)

Owned by Jameson Schildroth, created
Last updated: Mar 15, 2023
2 min read

This article will explain how to add a shared mailbox in Outlook on a Windows based computer.

To add a shared mailbox, it is necessary to have the following pre-requisites:

  • Your own username requires permission to the shared mailbox. You will login using your own credentials. (Games Institute IT support can help you request access.) Request access here

Contact Games Institute IT if your account does not meet the above requirements.

 Instructions

  1. Open Outlook.

  2. Click on the File tab in the ribbon.

  3. Click on the + Add Account button.

  4. Type the email address of the shared mailbox (i.e. games.institute@uwaterloo.ca), then click the Connect button.

  5. Click the Back button at the window prompting you to type the password for the shared mailbox email address. Do not enter a password here as you will use your own credentials for authentication (as described in #6).

  6. Edit the username to match your own 8-character username@uwaterloo.ca* (i.e. myuserna@uwaterloo.ca), then click the Next button.
    *Be sure to use your own username@uwaterloo.ca and not a friendly email address.

  7. Enter your password and then click the Sign in button.

  8. Complete the DUO 2-Factor Authentication.

  9. Click the Done button.

  10. Quit/close the Outlook app and then relaunch to access the mailbox.

  • The mailbox folders and contents can take an hour or two to appear if your permission to access the shared mailbox was added on the same day when you add the shared mailbox to Outlook.

  • Sent messages from this shared mailbox will be saved in the Shared Mailboxes' Sent folder