Reset your Accuro/Citrix Password

Owned by Violet Cozzarin
Last updated: Oct 21, 2022 by Lance Chase
1 min read

  1. Please call Accuro Support to reset your password: +1 866 729-8889.

  2. If you are calling from your Skype for Business phone, press “1” when it asks if you are calling from the number on file for the clinic.

  3. Press “0” for a password reset.

  4. You will then be placed in the queue. Once you speak to a representative, they will ask for your name and your verification email. Your verification email is your WatIAM UW email address—not your “friendly” UW email address: bsmith@uwaterloo.ca bob.smith@uwaterloo.ca

  5. It is your Citrix password that needs to be reset when they ask—we are not on the Cloud yet.