Open EDX - Online.cs.uwaterloo.ca

If you are experiencing issues with Open edX, please try to clear your browser cache and cookies by following the steps here.

Make sure to clear ALL your cache and cookies. Not just for the last hour.

This should solve the majority of the issues.

If clearing your cache and cookies doesn't solve the problem, please try opening the page again using Incognito / Private mode in your browser.

If you have recently enrolled in a course and do not see the course listed on your Open edX dashboard, please give the systems 2 BUSINESS days to sync.

If you receive the error message: “You have successfully signed into University of Waterloo, but your University of Waterloo account does not have a linked UW Online account... ” we will need to manually link your accounts. Please email cs-online@uwaterloo.ca.

If you are still experiencing issues, please email the Open edX support email at cs-online@uwaterloo.ca. The email is monitored Monday - Friday.