Frequently Asked Questions (FAQs)

Additional information for questions related to the University of Waterloo Digital Accessibility project can be found on the Digital Accessibility FAQ webpage.

What do you need help with?

What is my DCI score?

The Digital Certainty Index® (DCI®) is a measure of the quality and potential impact of a site's digital presence, including its accessibility and usability, its credibility and trustworthiness, and how well-poised it is to respond to SEO challenges.The final DCI score is calculated as an overall score of points awarded in three categories: Accessibility, Quality Assurance, and SEO.

Find out more about Digital Certainty Index.

What score should I be aiming to obtain?

Obtaining a score of 100% is the goal. Working toward, and maintaining, this goal will be an ongoing process.

What if there are accessibility issues I can't fix?

There are currently flagged accessibility issues within Siteimprove that will prevent a website from reaching the desired 100% goal. Many of these issues present within the WCMS site template and will need to be fixed by our development team.

View our Siteimprove known issues and learn how to add to the list.

What is a site target?

Accessibility issues flagged within Siteimprove represent issues that do not conform with the selected criteria. The University of Waterloo has committed to conform with Level AA of the WCAG 2.0 for all public websites.

The site target cannot be edited.

Find out more about the site target.

What is the industry benchmark?

The industry benchmark is the average score for websites using Siteimprove in Canada and within your the Education industry.

On the Dashboard, you can see your overall DCI industry benchmark along with the industry benchmark for the individual modules Quality Assurance, Accessibility, and SEO. To view the industry benchmark score hover over the dot on the individual scores.

Find out more about the industry benchmark.

How do I add words to the word inventory?

Administrators (Website leads) can submit suggestions for specific words or spellings to be added to the Siteimprove dictionary so they are no longer flagged as misspellings across the entire platform. Please submit a Siteimprove support request.

Administrators and Content authors are able to allow for specific spellings to be allowed/disregarded across the sites within their own profile.

Learn more about spelling decisions.

Can I create a Dashboard report that includes multiple sites?

Yes.

I was wondering if the documentation wasn't more "if the error is about a listing page, check the summary on the item's edit tab" (since I can picture people looking for the listing page's edit tab) (Teams DA drop in chat with ER and Kevin)

How do I remediate an inaccessible PDF on my website?

Answer