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Step-by-Step

  1. In Outlook on the web (OWA), right-click the Folders item in the left navigation panel and then choose/click on Add shared folder.

  2. Enter either the shared mailbox name or username click Add. In this example the name is Shared Account and the username is sharedmb@uwaterloo.ca

    1. As you complete this field, a list of suggested account names will display.

  3. Once entered, the account name will appear in the list of mail folders/boxes:


Do you need to send email from the shared mailbox address? See Send email messages from a Shared Mailbox - Outlook online (web browser)

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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