In order to get remote access from a Windows to Mac, you will need to install a remote access application. Free options include:
- VNCViewer
- On the Windows machine: install VNCViewer
- On the Mac machine: enable VNC access
- TeamViewer
- On the Windows machine: install TeamViewer
- On the Mac machine: install TeamViewer
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If you are not able to connect to Remote Desktop using only your machine name (e.g. ist12345), try connecting using the format (e.g. ist12345.nexus.uwaterloo.ca)