When reporting problems with email (either delivery or Spam/phishing), you will be asked to forward the email in question as an attachment. This allows IST staff to examine the email exactly as you received it, and if necessary, to send that exact email to other service providers (e.g. anti-Spam/phishing vendors) in order to report false negatives or Spam campaigns. The EML format is best and easiest for staff to work with, but some mail clients export to MSG format, which can also be dealt with.
Forwarding as an attachment
For all Outlook email clients, do not right-click on the email message and select "Forward as attachment". Please follow steps outlined below.
Spam email attachments should be forwarded to spam@uwaterloo.ca
Phishing email attachments should be forwarded to soc@uwaterloo.ca
Outlook 2016 and Microsoft 365 (desktop)
Double-click the message to open it in its own window. Click on the Message menu, then look for the More drop-down icon (within the Respond group), where you will find "Forward as Attachment".
Microsoft 365 and OWA 2016 (web client)
In the Microsoft 365 web app or OWA mail application: compose a new email in its own window and drag the message to attach from your inbox into the new email window. You may need to click a little blue double-pane icon in the top right of the OWA window in order to force the new message to open in its own window. Detailed instructions can be found at: https://kb.wisc.edu/office365/page.php?id=34567.
Outlook 2013
Double-click the message to open it in its own window. Click on the File menu, then look for the More drop-down icon, where you will find "Forward as Attachment".
For newer versions of Outlook (on Windows) you may be able to select the message to forward, and hit Ctrl-Alt-F.
Apple Mail (most versions)
Classic View: Right click on the message in the preview pane (classic view) or middle pane (not-classic view), and in either case choose "Forward As Attachment" from the context menu.
Thunderbird
Right click the message in the preview pane, select "Forward As" from the context menu, and then choose "Attachment" from the pop-out menu.
Mobile Devices and webmail providers
Most mobile devices unfortunately make it impossible to forward an email as an attachment, you will probably need to use a desktop operating system. Some webmail providers also make it difficult or impossible to do this - please consult with the help section from your provider.
Email encryption
Learn more about email encryption and available options
Learn more about Microsoft 365 message encryption
Additional resources
Joe Jobs are a special case of the abuse of mail protocols to fake the source of Spam