Use Medeo

Get Set Up to Use Medeo

Employee Instructions (as of April 2020)

You will need:

1. A computer with a webcam, microphone, speakers/headphones, and high-speed internet. See system requirements.
2. Google Chrome browser. Providers can only use a laptop or desktop to perform visits (Clients can use laptop, desktop, smartphone, or tablet).

Medeo Setup:

1. You will receive a Join [Department Name] – University of Waterloo invite from noreply@medeohealth.com. Click activate your account now to get started.
2. Once you click the link:
   1. Create a New Medeo Account.
   2. Be sure to enter a strong password.
   3. Enter an office phone number.
   4. Enter your time zone as GMT-05:00-Canada\Eastern.
3. As a Medeo user, you MUST set up 2-Step Verification for your login. Use of Medeo for you as a clinician is not permitted without this feature being turned on.
   1. Once logged in, click your name in the top-right corner and choose Update phone verification.
   2. In 2-Step Verification, click Start Setup.
   3. Enter your cell phone number using ‘+1 [cell number].
   4. Enter a 4-digit PIN Code (it will be sent to your cell phone).
   5. Turned ON and green shows you are done.
   6. Remember to have your phone with you so you can login to Medeo using 2-Step Verification. Otherwise, you won't be able to use it!
4. Test your equipment
   1. At the home screen in the right corner, click your name and choose Profile Settings.
   2. Select Audio/Video test.
   3. In your Chrome browser, you will see vca.medeohealth.com wants to use your microphone. Click Allow.  Repeat this for your camera – Click Allow.
   4. Confirm your video, audio and sound are working.
5. Log out and go to provider.medeohealth.com — bookmark this website!
6. Test your 2-Step Verification setup and see if you can login again. You can ‘trust this computer’ so that you do not need to enter the 4-digit PIN Code every time.
7. Setup a ‘Medeo Temporary Transfer’ Folder in your N: drive. If you are using Medeo as a standalone product (not yet integrated with Accuro), you will need to create a temp folder for taking any documents you need to send through Medeo secure messaging. When you upload to Medeo, it will be easier to find those specific documents with a temp folder. Also, you can more easily manage the documents containing personal health information (you don’t want to keep copies of those around on your computer!).

FYI - Inviting Clients to Medeo

1. Clients get an invite to setup an account on Medeo once the first appointment or secure message is sent to their @uwaterloo.ca email address from Medeo (only use @uwaterloo.ca email addresses). No personal email addresses are permitted.
2. New clients must fill out Ocean e-forms (e.g., privacy/consent and new client registration forms) and are not eligible for Medeo use until this step is complete.

Other Important Info

1. Medeo integrates with Accuro. Since we are using Medeo as a standalone product before we go live with Accuro, your secure messaging interactions will be uploaded to Accuro at a later date.
2. Do not invite any other Campus Wellness staff to create a Medeo account – we will include your colleagues at the appropriate time!
3. Do not use your email address to create an account to play with as a client or other reasons. Your email address can only be used once (as a provider).