Use Secure Messaging in Medeo

Owned by Lance Chase
Last updated: Oct 21, 2024 by Campus Wellness Tech Support
2 min read

Create and Send the Message

NOTE: You can either send a secure message in Medeo or send it via Accuro (HealthMail). Both options deliver the message via Medeo to the student.

  1. Provider opens Medeo.

  2. Click Messages in top bar.

  3. Enter the patient's information, add a subject, type your message, and attach your document.

  4. If there is no expectation of a response from the client, click Close Message Thread. If there is an expectation to converse with the client through secure messaging, do not close the thread.

  5. Click the Send button.

Client receives notice of a message and signs into Medeo

  1. The client will receive an email with notice of a new message from Medeo.

  2. They click on view secure message in the email they receive.

    1. If they have a Medeo account, it opens Medeo and takes them to their account where they can access the message.

    2. If they do not have a Medeo account, they will be required to sign up for a Medeo account before accessing their message.

Client views their secure message in Medeo

  1. The client can view their secure message and download the letter or secure document.

  2. If the message thread is not closed, the client can write a message in response. The provider can click Close Message Thread to end the conversation at any time or initially deliver the message without an option to respond.