This guide contains instructions for how to transfer emails from one Office 365 email inbox to another Office 365 email inbox. This is particularly useful for users who want to transfer emails from their @edu.uwaterloo.ca inbox to their @uwaterloo.ca inbox.
We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft!
Step-by-step guide to add both accounts to Outlook
If you already have both email accounts added to the Outlook app and signed in, proceed to Step 6
Open Outlook, go to Outlook > Preferences > Accounts
On the left pane, click “-” at the bottom to remove your @edu.uwaterloo.ca account, if it is listed there
Click "+" > Add Account > Enter. Now add your 8-character username@uwaterloo.ca (e.g. j25rober@uwaterloo.ca) account
If you are a Connect user, please follow the steps listed on this article: Configure Outlook 2016 for Mac
If you are a O365 user, please choose Office 365 and then enter your UWaterloo password
After adding your new account (username@uwaterloo.ca), repeat Steps 1 to 3 to add your username@eduuwaterloo.onmicrosoft.com account
Enter your UWaterloo password. Your edu email should be added by now
Restart Outlook to view your new account
Now that the 2 accounts are added to Outlook, follow the steps below to move the entire inbox
Drag the inbox of your edu account to your newly added inbox. For example, drag the inbox of your edu account to the uwaterloo inbox. It will become a folder under your new inbox.
You can rename this folder “edu” or something similar. If you do not see the subfolder, try clicking on the arrow beside the inbox.
Step-by-step guide to transfer selected emails
Select the emails from the old inbox that you would like transferred
For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, you will be selecting mail from your @edu.uwaterloo.ca inbox
To select multiple emails, hold the Command key and click on the emails you would like to transfer. The selected emails will be highlighted in light blue.
You may want to transfer emails in smaller batches if you have a large inbox.
Click on the first email you would like to transfer, then while holding the Shift key, select the last email you would like to transfer. The emails listed in between the selected emails will be transferred in a batch. You can now drag and drop the emails into the inbox you would like. For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, you will drag and drop into your @uwaterloo.ca inbox
It may take some time for the transfer to complete depending on the amount of emails are being transferred. You can view your inbox in the Outlook app to confirm the emails were transferred, however please do not close Outlook until you have verified online that the transfer was successfully completed and sync'd to the online server by visiting portal.office.com. Failure to follow this step may result in a loss of emails.
Sign into portal using the email account you would like the emails to end up in. For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, sign in with username@uwaterloo.ca to check for the emails
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Contact the IST Service Desk online or 519-888-4567 ext. 44357.
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