Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.

About this service

Assetsis Jira Service Management’s asset and configuration management tool. It gives teams a flexible and dynamic way to track various assets and configuration items, enabling teams to easily link them to service requests, projects, etc. This helps those teams to understand and visualize the critical relationships between their assets and other key dependencies. Notable features include:

  • Link assets directly to issues in Jira

  • Allow employees to select the asset to associate with their request

  • Service Management

  • Run queries on objects

  • Bulk edit object attributes

  • Import CSV and JSON files

  • View data in an object graph

  • Print QR codes

  • Use automation to track assets and monitor inventory

  • Asset Discovery

Page Properties

Who can use this service

Faculty, Researchers, Staff

How to request this service

Submit a request using the Jira Service Desk Portal.

Support for this service

Submit a request using the Jira Service Desk Portal.


No cost for basic use. There could be costs for additional add-ons or plugins.

Training and documentation

Specific training/demonstrations available upon request.

Required access rights

Must have WatIAM user account access and a JSM license.

Additional service resources

Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.

IST KB resources that may be related to this service entry

Filter by label (Content by label)
cqllabel in ( "ist" , "service" , "catalogue" ) and type = "page" and space in ( "ISTSERV" , "ISTKB" )
labelsvirtual meetings teams

Service catalogue feedback

If you’d like to share any feedback about this service catalogue entry, please let us know.