Page Comparison

For employees and graduate students

The University's license includes Pro/Educational features that will be assigned to Faculty, staff, and graduate students. These include:

• 300 seat meeting room capacity (default size)

• Unlimited meeting times

• Larger meeting sizes by request

• Webinars by request (various sizes)

• Cloud storage for recordings

For undergraduate students

The undergrad student Basic license includes 100 seats, a 40-minute per meeting time allowance, and local storage for recordings.

If you do not have an existing Zoom account: Faculty, staff, and students can create an account by going to https://uwaterloo.zoom.us, clicking Sign In, and logging in with their username@uwaterloo.ca credentials. 

If you have an existing Zoom account:  Migrate your account to the campus-wide license using the steps below. 

1. If your Zoom account username is not username@uwaterloo.ca, update your username.

2. Go to https://uwaterloo.zoom.us and click Sign In. Enter your username@uwaterloo.ca login credentials. The first time you log in, you will be asked to migrate your existing account. Follow the prompts to migrate your account. 

3. If you have a paid Zoom account, Zoom will update your account balance and you can request a refund by calling Zoom Support: +1-888-799-9666 ext. 2.

Important: 

1. The ability to log in with Zoom credentials will be disabled at a later date and users will be required to log in using their University of Waterloo credentials. 

2. To optimize the reimbursement of your remaining account balance, it is recommended that you create or migrate your Zoom account as soon as possible. 

3. If you have an upcoming Zoom event, you can create or migrate your Zoom account at your convenience after the event date.

Students, Instructors, Staff

• Zoom Help, https://support.zoom.us/hc/en-us

• For support from IST, please submit a ticket to rt-ist-itms-collab@rt.uwaterloo.ca

• Zoom support articles - IST Knowledge Base