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Faculty, Staff, IT Support Staff

To order a Smartphone, the account administrator should submit a request via Jira Service Desk Portal with the following information:

• Device information:

  • Does user have a personal device they wish to transfer to the corporate plan? If so, please provide:

    • wireless number

    • provider name

    • provider account number

  • If new device is required:

    • device type, see Plans & Prices

• User information:

  • name of user

  • building, room number, and department

  • email address

  • extension number

• Billing information:

  • city where you want it to be activated

  • an account number for the charges

  • voice and data plan Y/N

  • data only Y/N

  • voice only $25.20 Y/N

Please direct all telephone and wireless device correspondence to telephoneadmin@uwaterloo.ca.

All adds, moves, and changes to your wireless account should be sent via Jira Service Desk Portal.

For lost or stolen devices please submit a request ticket via Jira Service Desk Portal. Outside of business hours please call Rogers at 1-877-274-3375.