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This guide contains instructions for how to transfer emails from one Microsoft 365 email inbox to another Microsoft 365 email inbox.

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Note: If both accounts have already been added to Outlook you can skip the first section and proceed to the section(s) below.

Adding both accounts to Outlook

  1. Go to Files > Info > +Add Account

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8. Now that the 2 accounts are added to Outlook.

Moving the entire inbox

Note

We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft!

In the example below, emails are being moved from the second inbox to the first inbox.

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8. Sign in to the first inbox (username@uwaterloo.ca) to check for the emails

Moving selected emails

Note

We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft!

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  1. With the Windows Outlook app open, select the emails from the inbox that you would like transferred

    1.  To select multiple emails, hold the Control key and click on the emails you would like, selected emails will be highlighted in light blue

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You may want to transfer emails in batches if you have a large inbox.

Click on the first email you would like to transfer, then holding the Shift key, select the last email you would like to transfer. The emails listed in between the selected emails, will be transferred in a batch.

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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