While using the Duo two-factor authentication mobile app is the best and recommended authentication option, it is also recommended that users generate and safely store a list of backup single-use codes that can be used when:
you do not have immediate access to your previously registered device
if you change devices or phone numbers
your device is not working
These backup codes can be entered in lieu of your other, regular authentication method.
Follow the instructions below to generate new single use codes. These instructions apply when using a mobile device for two-factor authentication.
Step-by-step guide
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The Duo device has an outdated version of Duo Mobile. It may also be unable to run the current Duo version. |
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The option in this article is available only for users that are not UWaterloo employees. UWaterloo employees can request a token, please submit the request form and select 2FA token request. |
Sign into Duo Management: https://uwaterloo.login.
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Under Select a second factor tool and manage your devices, click "add a device or manage an existing device" and log in
If Duo automatically attempts to send a push to your mobile device, click "Cancel" at the bottom of the screen
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Click "Enter a Passcode" but do not type in a passcode
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In the bottom-right corner, click "Text me new codes"
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This will text a set of single-use codes to your mobile device
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You will also receive an email to confirm/alert that new codes were requested.
Important notes
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Record this list of single-use codes and keep it somewhere safe but available to you
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Only use a code when your primary device and method of authenticating are not available to you
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Codes will remain valid for one year, after which they will expire and new codes will be required. These steps may be repeated when you have used all previous codes
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Select “Add a device”
Select “Phone number”option:
Enter your phone number:
After set up, when signing into something which requires Duo, click the “Other options” option.
Click on “Text message passcode*” An SMS passcode will be sent to you. The passcode is good for one-time use.
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Need help?Contact the IST Service Desk online or 519-888-4567 ext. 44357. |
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