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Before you install an email certificate

Make sure you request and download your S/MIME certificate first. Learn more about how to request and download a GlobalSign S/MIME certificate

Note

The certificate must be issued to the same email you are sending from. If the certificate was issued to your friendly email (e.g. firstname.lastname@uwaterloo.ca), please enter it into the Full Email Address field, otherwise you can enter your 8-character username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca).

How to install an email certificate

  1. Navigate to the folder where your downloaded certificate is stored. Click on the file to open. 
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  2. Enter your certificate password. Click OK

  3. Your certificate will now be added under My Certificates in the Keychain Access window.
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  4. In Outlook, go to Outlook > Preferences

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  5. Click on Accounts, then click Advanced

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  6. Click on the Security tab. Under the Digital signing, Encryption, and Certificate authentication headings, select your certificate from the Certificate drop-down menu(s). If desired, you can select any or all of the following checkboxes below. Click OK when done.

    1. Sign outgoing messages -Adds your digital signature to all outgoing messages. This checkbox is selected by default.

    2. Send digitally signed messages as clear text - Allows recipients who do not have S/MIME security to be able to read your encrypted message. This checkbox is selected by default.

    3. Include my certificates in signed messages - Allows recipients to be able to send encrypted messages to you. This checkbox is selected by default.

    4. Encrypt outgoing messages - Encrypts all outgoing messages.

      1. Note: You cannot send encrypted emails to individuals who do not have their digital signature activated. 

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  7. To encrypt an email message individually:

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You cannot send encrypted emails to individuals who do not have their digital signature activated. When composing a new email, go to the Options tab and click the Encrypt button.

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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