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Instructions for Connect (on-prem) Shared Mailboxes

1. Open Outlook for Mac.

2. Click Tools on the menu bar, and then click Accounts… from the drop-down list.
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3. Click on the plus sign button near the lower-left corner, and then click New Account… from the pop-up menu.
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4. Type in the 8-character username of the shared mailbox (i.e. sharenam@uwaterloo.ca) and then click the Continue button.

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5. Click on Exchange (top row at right) at the “Choose the provider for…” prompt.
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6. Enter the following in the “Set Up Your Email” window (Username is your 8-character username, i.e. j25rober) and then Click the Add Account button

   1. Leave “Method: Username and Password” as it appears

   2. Leave “Email Address” as it appears.

   3. DOMAIN\username or mail: enter your username@uwaterloo.ca (e.g. j25rober@uwaterloo.ca). Note the DOMAIN prefix isn't required. 

   4. Password: your UWaterloo password

   5. Server (optional): connect.uwaterloo.ca

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7. You will see a message prompt that your shared mailbox has been added. Click the “Done” button near the bottom of the window to return to the Accounts window.
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8. Close the Accounts Window.

9. The next time you click on the “New Email” button, you will be able to choose which account you want to use to send a message by clicking the “From:” drop-down list.
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10. Try sending a test message from the shared mailbox to ensure the account is working properly.

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