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SMS and phone call Two Factor Authentication (2FA) are being phased out for employees. Employees who don't have a mobile phone or tablet, or would prefer an alternate option, can request a token using the 2FA token request form.
Waterloo students may purchase a U2F key from an external provider, such as Amazon, for personal use, if desired.
If you need to remove a device or replace a phone that was lost or stolen, please refer to the article Removing a device or replacing a lost or stolen token

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Add the Duo Mobile App to a tablet or cell phone without

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providing a phone number

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The instructions below apply to iOS and Android tablets.

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Filter by label (Content by label)

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Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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