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Use to see your computer's VPN connection status.

  1. Download the Cisco AnyConnect app from the App Store.

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  2. Once downloaded, add a Virtual Private Network (VPN) connection by clicking on Connections.

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  3. Then click Add a new VPN Connection

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  4. Next, input the following details

    Description: leave blank
    Server Address:

  5. click Save.

  6. Choose Allow when asked if you would like to add VPN configurations

  7. You will then be prompted to input your phone's password or Touch ID.

  8. To connect to the VPN, you need to turn it on by clicking the AnyConnect VPN option or move the button to the right:

  9. Next, you will be asked to enter your UWaterloo credentials, following the below format: (Username is your 8-character username, e.g. myuserna)

    Username: 8-character UWaterloo username
    Password: password  

  10. For the Second Password field, enter one of the following then click OK.

    For Duo Mobile push (app): 

    o    Open your Duo app, select University of Waterloo, enter the code in the second password field [Recommended option], or

    o    Enter ‘push' or 'push1’ to send the prompt to your primary device, or

    o    Enter ‘push2’ to receive the prompt on a secondary device, ‘push3’ to receive the prompt on a tertiary device, etc.

    For Duo hardware token: enter your 6-digit code

    For Duo Bypass code: enter your bypass code

    For SMS codes: enter ‘sms’ ((red star) this option is for students only(red star) ); you will get a text message with 10 codes. Re-enter your password, and type the first code in the second password field.

    For Yubikey: enter the code generated by touching the Yubikey

    For Phone Call ((red star) this option is for students only(red star) ): enter 'phone'

    o    Enter ‘phone2’ to receive the prompt on a secondary device, ‘phone3’ to receive the prompt on a tertiary device, etc.

    o    If you are not receiving Duo phone calls, you may have a setting that is blocking the phone calls. Some possible solutions include adding the Duo phone number, (306) 900-4884, to your device whitelist, or if the service is blocking unknown callers, add the Duo phone number as a contact on the device.

    1. iPhone: Silence Unknown Callers

    2. Telus/Koodo: Call Control

    3. Android: Block Unknown Callers

    4. Call Control or Call Blocker app

    5. Any anti-spam service

  11. It should now be connected and the screen should look like this:

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.


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