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  • Click on "Sign In".

  • Click on "SSO".

  • Enter "uwaterloo" and click "Continue". It will open your browser.

  • On the browser, log in with your WatIAM credentials and complete the Duo 2FA.

  • When prompted, check the option to allow future Zoom meeting links to automatically open in the Zoom app. This is optional, and you can proceed without setting it up.

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    titleSetting up Zoom

    You only have to set up Zoom once on your computer. If you have previously set it up, skip to the next section.

    1. Go to: https://uwaterloo.zoom.us/download

    2. Download the "Zoom Client for Meetings" installer.

    3. Run the installer and follow the instructions in the installation wizard.

    4. Once you have installed Zoom, open the app.

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    titleTroubleshooting

    1. Please log in to the Zoom app as per instructions above. This is important to eliminate a variety of issues, such as not seeing the meeting on the Zoom app, not being the host when you are supposed to, and not being able to move the candidate to the waiting room.

    2. If the candidate is using a Mac and unable to share their screen, they may need to go to their "System Preferences", "Security & Privacy", "Privacy" tab, and allow screen recording for Zoom.

    3. If the presentation has audio and/or video clip, then select the "Share sound" and "Optimize for video clip" options after clicking on "Share Screen". If prompted to install the Zoom audio driver, please do so.

    4. If you are not able to put the candidate to the waiting room, be sure to remove any roles they may have (e.g., co-host, presenter, etc.).

    5. You can assign co-host role to a committee member or the chair who is familiar with Zoom to troubleshoot the issue. You can do so by moving your cursor over their name, click on "More", and then "Make Co-host".

    6. Consult the Zoom Help Center or email env-help@uwaterloo.ca.