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IST is migrating shared mailboxes from the on-premises (“on-prem”) Exchange environment to the Microsoft 365 cloud environment. The following instructions will assist you in configuring your email client to access your shared mailbox in M365.

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1. Check the on-premises Exchange URL to see if you can still log in to the shared mailbox.

   1. Go to https://connect.uwaterloo.ca/owa/sharedaccount@uwaterloo.ca (Change "sharedaccount" in the URL to be the username of the shared account)

   2. If you log on and can see your shared mailbox email, you have not migrated yet

   3. If you see a message similar to the one below, your shared mailbox has been migrated

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1. Use the following URL: https://outlook.office.com/mail/sharedaccount@uwaterloo.ca/ (where “sharedaccount” is the username of the account)

2. Log in with your personal username@uwaterloo.ca and password

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