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Note: For Mac OS instructions: How to install and connect to the VPN - Mac OS

Note: Logging into Cisco AnyConnect requires Two-Factor Authentication (2FA). You must have 2FA enabled on your WatIAM account, and you need to have your 2FA device or a 2FA 6-digit passcode ready. For more information please see IST’s Two-Factor authentication information.

Use the Network Sign-in at the login screen (Cisco Start Before Login aka “SBL”)

  1. Press [Ctrl]+[Alt]+[Delete] on your computer keyboard to view the sign-in screen.

  2. Towards the lower-right of the screen there are 4 icons. Click the Network sign-in icon that looks like two monitors (the first icon from the left in the group of four).

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  3. A Cisco AnyConnect Secure Mobility Client window will appear in 2-3 seconds. VPN: Ready to connect (cn-vpn.uwaterloo.ca). Click the Connect button at the right side of the window.

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  4. In the pop-up Cisco AnyConnect window:

    1. Group: change the selection to be UW-General-Campus from the drop-down list.

    2. Username: type in your 8 character UWaterloo username (e.g. j25rober).

    3. Password: type in your password.

    4. Second Password: 2-Factor Authentication input field

      1. Option 1: DUO Mobile app: type push

      2. Option 2: type in a 6-digit 2FA passcode.

    5. Click “OK” or hit the [Enter] key on your keyboard.

      1. If you typed “push” for 2FA you will receive a notice on your mobile device that you must tap allow within 10 seconds to complete the process.

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  5. You will be returned to the sign in screen on your computer.

    1. Cisco AnyConnect will check for software updates as soon as you connect via the Network sign-in.

    2. You may need to be patient and wait about 20-30 seconds for the updates to complete downloading and installing before you can sign in. Update progress will be displayed on your screen if it occurs.

Info

Occasionally a restart will be required after an update. You will need to restart and repeat the Network sign-in if prompted.

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7. Sign onto the computer with your UWaterloo credentials (8 character username and password).

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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